Order & Shipping

How do I find my order number?

You can find your order number in the order confirmation email we sent after your purchase. It typically appears in the subject line and at the top of the email, and usually starts with a # (for example, #1234).

You can also find your order number by logging into your account on our Shopify store and visiting Order History. Select the relevant order to view its details.

If you can't locate your order number, please contact our customer support with the name and email address used for your purchase, and we'll be happy to help you find it.

How long does it take for the order to reach me?

You will typically receive your order within 15 business days when shipping from international warehouses. In fact, 92.5% of our orders are delivered well before the 15 business days benchmark. Delivery delays may occur during peak seasons like Christmas, Black Friday, and other holidays; local work stoppages; or in case we need to reconfirm your address information.

We will ensure to communicate with you every step of the way. From order confirmation, tracking number availability, status updates, to the delivery of your package. Please check your email regularly and mark messages from enginev8shop.com as safe to ensure they arrive in your inbox.

How can I track my order?

Once your order has been shipped, you'll receive a shipping confirmation email with a tracking number and a link to track your package.

You can also track your order by logging into your account on our store and viewing your Order History. Select your order to see its current shipping status and tracking information.

If you haven't received your shipping confirmation email or your tracking information isn't updating, please contact our customer support with your order number, and we'll be happy to assist you.

What do the tracking statuses mean?

Confirmed: Your order is successfully placed. At this stage, you have 24 hours to make any changes to colors or size.

Processing: We are preparing your order. It will take 2-3 days, and you cannot make any changes to your order.

Shipped: Your order is on its way to you. You will receive an email notification with a tracking link and can start tracking its journey until it reaches your door.

Delivered: Your order has been delivered to the shipping address provided upon purchase.

Undeliverable: In rare cases, you will see an undeliverable status, which requires your attention. Please check shipping log for the following

Available for pickup – You may collect the package from the specific USPS, UPS, DHL Facility... or the Post Office.

Return to sender, Insufficient Address, Failed delivery attempts – Couriers make 2 or 3 attempts to deliver your package. Contact the courier or shipping provider ASAP - they’ll usually resend your package the next workday or ask you to pick it up at their offices. If it is returned to us, contact us so that we can resend it.

What payment methods does Enginev8shop accept?

We currently accept PayPal, Credit, and Debit cards (VISA, Mastercard, Discover, American Express). When you place an order with PayPal, you will be redirected to the PayPal payment page, where you are required to log in to your PayPal account with your username and password.

My payment won't go through. What should I do?

If you’re unable to pay with your debit or credit card, check the following:

Make sure all information is correct, including the credit card number, expiration date, CVV code, and billing address.

Check your credit or debit account balance for available funds.

Check whether your card is authorized for online purchases, and if the default online transaction limit is too low.

Try refreshing the page or logging completely out and then logging back in.

Start over with a new order instead of trying to pay for the same order over again.

If your payment is still declined, you may need to contact your bank. As part of their security, most credit card companies will automatically block international transactions or payments unless the cardholders specifically request that they accept the transaction.

Pay with your credit or debit card through PayPal. If you do not have a PayPal account, you can safely and easily use the services as a guest.

Try using a different card.

Try through PayPal if you have a PayPal account.

If you‘re unable to pay with PayPal

Check with PayPal to see if your account has a transaction limit.

According to PayPal rules, the shipping address and the billing address must be in the same country, the payment will be declined.

If PayPal is still not working, please try payment with a debit or credit card (Visa, MasterCard, Discover, and American Express).

Are sales tax included in your prices?

Yes, if they apply to you.

Depending on where you live, and based on the shipping zip code provided, our system will check for applicable sales tax regulations. If taxes are required to be collected, our system will calculate the applicable amount, collect it, and submit it to your local authority.

Our system is continuously updated with the latest sales tax policies. If tax-free holidays are applied to you, our system will also recognize them and not collect tax. However, if you believe sales tax is collected in error, please contact us. We will investigate and refund you where applicable. Enginev8shop conducts retail sales only. If you own a business and intend to resell our products, your system will still calculate sales tax, and you are responsible for claiming any tax exemption through your business filings.